Scope and purpose
We are currently recruiting a Skincare Specialist to join our successful and award winning ESPA Life team at Corinthia Hotel London.
As a Skincare Specialist you will be responsible for guest relations and driving the retail revenue of all retail brands in the spa. You will act as an Ambassador for the spa through providing outstanding guest relations and demonstrating brand integrity.
The Skincare specialist will drive and deliver sales of ESPA products in line with brand and Corinthia standards. The Skincare Specialist will support the therapists with the delivery of exceptional treatments for our guests. In addition, you will support the Sales and Reservations team to deliver an exceptional and memorable experience for guests. You will encourage guests to return to the spa by recommending ongoing treatment programs and cross-selling other business centres in the spa.
We are looking for individuals that understand what it takes to be the best and preferably with proven success in a similar environment. If you are a team player, keen to learn with a desire to excel, and have outstanding interpersonal and communication skills please do apply.
Other skills that will need to be demonstrated include:
Previous experience within an established luxury environment (5* hotel preferred)
Recognised beauty therapy qualification (e.g. NVQ Level 3 / BTEC in Beauty Therapy, CIDESCO etc.)
Excellent understanding of client care and five-star treatment standards
ESPA training highly advantageous
Ability to work as part of a dedicated and passionate team
Flexibility to work varied hours, to include some evenings and weekends
Excellent level of written and spoken English
Exceptional customer care skills
Empathy for your colleagues
Ability to work under pressure
Pride and attention to detail in your work
The finest personal presentation
Distinctive, professional and warm personality
Confidence & professionalism in dealing with high profile clients
28 paid holidays per annum (inc. bank/public holidays)
Complimentary dry cleaning of uniform
Complimentary meals on duty
Discounted Salon, Spa, Food and Beverage and accommodation rates in London and across the Corinthia Hotels International portfolio
Online benefits platform with extensive discounts on dining, retail etc.
Professional learning and development programs
Extensive recognition programs and length of service awards
Discounted gym membership
Stakeholder pension entitlement
Season ticket loan
Childcare voucher scheme
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.